Cancellation & No-Show Policy
We deeply value the time of both our stylists and clients! To ensure a smooth experience for everyone, we kindly ask for a minimum of 24 hours' notice if you need to cancel or reschedule your appointment.
Cancellations made with less than 24 hours' notice will incur a charge of 50% of the service cost.
In the case of a no-show, an 80% charge will apply.
If you cancel 24 hours or more in advance, there will be no charge.
Respect for Stylists' Time
Last-minute cancellations or no-shows impact our stylists’ income. We rely on your cooperation to maintain a steady flow of appointments and a thriving salon environment.
Redo Policy
If dissatisfied with your service, contact us within 24-48 hours for an in-salon assessment. Corrections will be made at no additional cost if the result doesn’t match your consultation. If the result is as requested, and you're seeking a different outcome, additional charges will apply. No refunds are given.
Product Returns
Product returns are accepted within 7 days of purchase.
Contact
For inquiries, please email salon owner Amy at amy.salononyx@gmail.com or call 952-892-6613 during business hours.
Thank you for supporting Salon Onyx! We strive to create a welcoming, professional environment to achieve the best results with you.